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Every message reaches a person, usually within one working day. If you are reporting something wrong in the catalogue, include the part number — we will fix it and tell you when it is fixed.

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Part numbers, machine, what you expected to see — the more specific, the faster the answer.

We use your address to answer you and for nothing else.

01

Faster routes for three common things

  1. 1.1

    A wrong part number, a successor that is not a successor, or a supplier that does not answer: use the report button on the page itself. It carries the context with it and lands in the same inbox.

  2. 1.2

    A quote for a specific part: send a request from the part page instead. It goes straight to the suppliers who can supply it, which is faster than asking us.

  3. 1.3

    Listing your stock: the supplier sign-up takes a file export and five minutes; there is nothing to negotiate first.

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